How fast is delivery?
It depends on the service and the package. Logos and social designs usually take 1–5 days, websites 2–14 days, videos and 3D 1–12 days, and AI projects 2–14 days. The exact time is shown on each package and confirmed in your quote.
What does each package include?
Every service has three packages: Essential, Professional and Signature. Professional includes everything in Essential plus more pages, concepts or file formats. Signature is the most complete version, with the most work and the source files. Choose a service in the Quick estimate or on the Our Worlds page to see exactly what each package contains.
What does the price include, and what does it not?
The price covers the design, production and delivery of the items in your package, a watermarked preview before you pay, the free revision rounds and the final full-quality files. It does not cover hosting, domains and software subscriptions, stock photos, fonts or music that need a paid licence, printing and shipping, or extra revision rounds.
What counts as a revision round?
A revision round is one list of changes sent together from your tracking page. We apply it and send an updated preview. If you need more rounds than your package includes, we quote them before starting, so there are no surprise charges.
How does payment work?
Sending a request is free and needs no payment. We reply with a quote. Once you approve it, we prepare a watermarked preview so you can see the real result. Happy with it? Pay securely through PayPal or any Visa / Mastercard card to unlock the final, full-quality files. No PayPal account is needed.
What if I don’t like the result?
Every package includes free revision rounds: 2 for Essential, 3 for Professional and 4 for Signature. If it is still not right after that, we will talk it through directly. Your project is handled by the studio itself, not by an automated pipeline.
What is the difference between a logo, a visual identity and a brand?
A logo is the mark that identifies you. A visual identity is the logo plus colours, typography, patterns and the rules for using them. A brand is the identity plus your voice, your promise and the way people experience you. Choose Logo Design if you only need the mark, and Brand Identity if you need the full system.
Can you match my existing brand style?
Yes. Send any brand colors, fonts, logos or example content you already have, and it will be matched as closely as possible.
Do you offer refunds?
If work has not started, yes: a full refund on request. Once work is underway, refunds are handled case by case. The full policy is in the Terms & Conditions.
Can I order if I only have a rough idea?
Yes. Share what you have in the Project Builder, or choose “I don’t know what I need”, and we will help shape it into a clear quote.
Which languages do you work in?
Arabic and English. Websites and designs can be built right-to-left for Arabic audiences.
Why do you ask for my details?
We use your name, email and contact method only to reply to your request and prepare your quote. We never use them for marketing and never sell them. Read the Privacy Policy for the full details.
How do I check my project status?
Use the tracking code you receive after sending your request on the Track order page. It shows the live status of your project.
